Orders

Orders placed before 3pm for items in stock will be dispatched next day. We do our best to ensure our inventory is accurate but in some instances we may be required to manufacture your order. If this is the case, you will be notified of the lead time (normally 3-5 days) before we proceed. 

FLOMEC® has a large range of technical products that may require some assistance when purchasing. Contact us for assistance with specifying the correct product for your application or alternatively, contact one of our distributors near you for immediate pricing, availability and specification support.

If you haven't received an order confirmation email, it is likely the result of one or two things:

Your order was not actually placed and processed or an incorrect email address was entered with your order.

If you are certain that the email address linked to your order is correct, please check your spam folder for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service department:

Email: info@flomec.com.au

Phone: +61295404433

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@flomec.com.au.

Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the requested changes. 

Shipping

Standard delivery to metro areas is 3-5 days with regional areas 4-7 days.

Express delivery is 1-2 days for metro areas and 3-5 for regional areas.

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 3 business days, please let us know by emailing info@flomec.com.au. We will be happy to sort it out.

We use a variety of major carriers and local courier partners to deliver the fastest service to your location.You’ll be asked to select a delivery method during checkout.

We currently only ship to addresses in Australia and do not ship overseas. Please subscribe to our newsletter for future updates on overseas shipping.

Returns

We always aim for make sure our customers are happy with our products, but if you do need to return an order, we’re happy to help. Just contact us and we’ll take you through the process.

We're here to help and can be reached in a few ways. Our Contact Us page can be used to submit any enquiry you may have. We can also be emailed at info@flomec.com.au or alternatively can be reached on +61295404433.

Customer support

Our Customer support is here to answer your questions 

Phone: +61 (02) 9540 4433

Send a message

You can also contact us by email. Our team replies in 24 hours.

Fill in the contact form